Jeep Wave Customer Care: Elite Support & Benefits
When it comes to owning a Jeep Brand vehicle, exceptional support and exclusive benefits are just a wave away. Introducing the Jeep Wave program, a comprehensive customer care program designed to provide Jeep owners with a truly elite ownership experience.
Whether you’re driving a Wrangler, Gladiator, Grand Cherokee, Cherokee, Compass, or Renegade, the Jeep Wave program is here to enhance your ownership journey. From maintenance benefits to VIP treatment, this program is packed with features that add convenience, peace of mind, and excitement to your Jeep ownership.
Key Takeaways:
- The Jeep Wave program offers elite support and benefits to Jeep Brand vehicle owners.
- Membership in the program is automatically included with the purchase or lease of a 2021 model year vehicle.
- Select 2020 and older models are also eligible for membership.
- Maintenance benefits, trip interruption protection, first day rental allowance, dedicated owner support, and access to exclusive events are some of the perks offered by Jeep Wave.
- Jeep Wave members receive a 6-month subscription to the onX Offroad Elite app, allowing them to explore over 615,000 miles of trails.
Eligibility for Jeep Wave Program
Most Jeep Brand vehicles are automatically enrolled in the Jeep Wave program, depending on their model year and trim. This program offers exclusive benefits and support to Jeep Brand vehicle owners, providing an enhanced ownership experience. Here’s a breakdown of the eligible vehicles:
Auto-enrolled Vehicles:
- Wrangler: All trim levels of the rugged Wrangler are automatically enrolled in the Jeep Wave program, allowing owners to enjoy the full range of benefits and perks.
- Gladiator: Like the Wrangler, all trim levels of the versatile Gladiator are automatically enrolled, ensuring owners can make the most of their ownership experience.
- Grand Cherokee: Select trims of the Grand Cherokee model are eligible for auto-enrollment in the Jeep Wave program, providing added value and convenience.
- Cherokee: Certain trims of the Cherokee model also qualify for automatic enrollment, allowing owners to access the program’s benefits without any additional steps.
- Compass: Eligible trims of the Compass are included in the auto-enrollment list, ensuring owners can enjoy the perks of the Jeep Wave program.
- Renegade: The stylish Renegade also offers auto-enrollment options for select trims, giving owners peace of mind and access to exclusive benefits.
In addition to these auto-enrolled vehicles, owners of 2015 model year and newer vehicles not already enrolled in the Jeep Wave program can join for an additional cost. This allows more Jeep enthusiasts to take advantage of the program’s extensive benefits and support.
Start Date and Accessing Membership
The Jeep Wave membership for eligible vehicle purchases begins on the vehicle’s in-service date. For those who purchase a membership separately, it starts on the date of purchase. Owners may need to wait up to 72 hours for their membership to be fully processed and accessible on the Jeep Wave website.
Multiple Memberships and Renewal
As a Jeep Wave member, you have the flexibility to enjoy unlimited memberships as long as you own qualifying vehicles. Each membership is linked to a specific Vehicle Identification Number (VIN), ensuring that you receive the benefits you deserve for each vehicle in your possession.
When it comes time to renew your membership, Jeep makes the process easy and convenient. You have two options for renewal:
- Renew through the owner site: Simply log in to your account on the owner site, navigate to the membership section, and follow the instructions for renewal. The owner site provides a user-friendly interface for managing your membership details and completing the renewal process hassle-free.
- Visit your local dealer: If you prefer a more personal touch, you can renew your membership by visiting your nearest Jeep dealer. The knowledgeable staff will assist you in renewing your membership and answering any questions you may have.
Jeep Wave provides advance notice to members prior to their membership expiration date, ensuring that you have ample time to renew. The process is designed to be seamless, so you can continue to enjoy the exclusive benefits and support that Jeep Wave offers.
Whether you choose to renew online or in-person, Jeep Wave stands committed to providing you with exceptional service and uninterrupted access to the program’s perks and advantages.
Unlimited memberships provide Jeep Wave members with unmatched flexibility.
Refund Policy for Jeep Wave Membership
Members who purchase a Jeep Wave membership are eligible for a full refund within the 60-day refund period, provided none of the benefits have been utilized. However, after this 60-day period, no refund will be available. Please note that owners who receive Jeep Wave automatically as part of their vehicle purchase are not entitled to a refund.
Ensuring customer satisfaction is at the forefront of our commitment to providing elite customer care. We understand that circumstances may change, and we want to ensure that our members are satisfied with their decision to join the Jeep Wave program. Therefore, we offer a generous refund policy within an ample 60-day timeframe, allowing members to thoroughly evaluate the benefits and make an informed decision.
Our goal is to provide transparency and clarity for our refund policy. By limiting refund eligibility to the 60-day period, we strike a balance that acknowledges the need for customers to have sufficient time to explore the program while also ensuring the sustainability of the Jeep Wave program.
Below is a summary of our refund policy:
Refund Eligibility
- Members who have purchased a Jeep Wave membership are eligible for a full refund within the 60-day refund period.
- Refunds are only applicable if none of the benefits included in the membership have been utilized.
- Owners who have received Jeep Wave automatically as part of their vehicle purchase are not eligible for a refund.
| Refund Period | Refund Eligibility |
|---|---|
| Within 60 days of purchase | Full refund if no benefits utilized |
| After 60 days of purchase | No refund available |
As part of our commitment to customer satisfaction, we encourage members to reach out to our dedicated support team if they have any questions or concerns regarding the refund policy. We strive to provide prompt assistance and ensure a seamless experience throughout the membership journey.
By offering a fair and transparent refund policy, Jeep Wave demonstrates our dedication to providing excellent customer care and ensuring our members’ peace of mind. We believe that this policy aligns with our commitment to delivering exceptional service and fostering a community of satisfied Jeep Wave members.
Maintenance Benefits
As a Jeep Wave member, you can take advantage of exclusive maintenance benefits to keep your vehicle in top condition. Two important services covered by the program are oil changes and tire rotations, which can be redeemed at participating authorized FCA US LLC dealerships.
In order to ensure the longevity and optimal performance of your vehicle, regular oil changes are crucial. With the Jeep Wave program, you can have your oil changed by trained professionals who are knowledgeable about your specific model. This ensures that the correct oil is used and that the service is performed to the highest standards. Whether you prefer conventional, synthetic, or a blend of oils, authorized dealerships have the expertise and resources to meet your specific needs.
Tire rotations are another essential part of vehicle maintenance. Rotating your tires regularly helps to distribute wear evenly, extending the life of your tires and improving overall performance and safety. By taking advantage of the included tire rotation service provided by authorized dealerships, you can maintain optimal traction and handling on the road.
To access these maintenance benefits, simply schedule an appointment at a participating authorized dealership and present your Jeep Wave membership details. The authorized dealers have the necessary equipment and expertise to perform these services efficiently and to the highest standards, ensuring that your vehicle receives the care it deserves.
Benefits of Oil Change and Tire Rotation
| Model Year | Number of Oil Changes | Number of Tire Rotations |
|---|---|---|
| 2021 or newer | 3 | 3 |
| 2020 | 2 | 2 |
| 2019 or older | 2 | 2 |
As shown in the table above, the number of covered oil changes and tire rotations may vary depending on the vehicle’s model year. It is important to refer to your membership details for the specific benefits available to you.
Regular oil changes and tire rotations are essential for maintaining the performance and longevity of your Jeep vehicle. With the Jeep Wave program, you can enjoy the convenience of having these services performed by authorized dealerships, ensuring that your vehicle receives the highest level of care.
Trip Interruption Protection
The Jeep Wave program understands that unexpected situations can occur during your journeys. To provide peace of mind and ensure you can handle any hurdles along the way, the program offers comprehensive trip interruption protection. In the event that your vehicle becomes inoperable due to a covered failure or falls under the factory warranty, and you find yourself more than 100 miles from your address of record, the Jeep Wave program has you covered.
With trip interruption protection, you can count on:
- Assistance with lodging
- Coverage for meals
- Emergency transportation solutions
At the time of an incident, you can rest assured that the Jeep Wave program will provide up to $1,000 in coverage for these essential expenses. Whether it’s an unforeseen breakdown or an issue covered by your vehicle’s warranty, the program is designed to support you throughout your journey and ensure that you can continue your travels with minimal disruption. The goal is to make sure you reach your destination and enjoy your adventures, no matter the circumstances.
| Benefits | Maximum Coverage |
|---|---|
| Lodging | $1,000 |
| Meals | $1,000 |
| Emergency Transportation | $1,000 |
First Day Rental Allowance
As part of the Jeep Wave program, members enjoy a valuable car rental allowance for same-day mechanical repairs or routine maintenance services. This allowance provides convenient transportation while your vehicle is being serviced, ensuring that your daily routine is not disrupted. Whether you need a car for a quick repair or maintenance appointment, the $40 car rental allowance is here to support you.
This rental allowance is specifically designed for same-day repairs and maintenance, ensuring that you can continue with your day without any inconvenience. However, it’s important to note that this allowance is not applicable to rentals for bodywork or for vehicles that need to be kept overnight for extensive repairs.
When utilizing the car rental allowance, it’s essential to obtain the rental vehicle from a Jeep dealer or a licensed rental agency to ensure the highest quality and reliable service. By partnering with authorized dealers and reputable rental agencies, the Jeep Wave program guarantees that members have access to reliable transportation options during their vehicle’s same-day repairs or maintenance.
| Rental Allowance Coverage | Conditions |
|---|---|
| $40 | Applicable for same-day mechanical repairs or routine maintenance services |
| Excludes bodywork rentals | Reserved for vehicles that require repairs or maintenance on the day of service |
| No overnight rentals | Designed for quick repairs and maintenance, excluding vehicles kept for extensive repairs |
Dedicated Owner Support
As a member of the Jeep Wave program, you’ll receive unparalleled support and elite customer service from our dedicated representatives. We understand the importance of providing prompt assistance and addressing your inquiries effectively. To ensure your utmost satisfaction, we offer 24/7 access to our support team.
Whether you have questions about your membership benefits, need assistance with maintenance services, or require any other support related to your Jeep Brand vehicle, our team is here to help you every step of the way. Reach out to us via the following methods:
- Call our dedicated phone number for immediate assistance
- Utilize the email option available on your account page for written inquiries
- Engage in a live chat with our representatives for real-time support
We are committed to providing you with an exceptional customer experience and ensuring that your ownership journey is smooth and stress-free. Rest assured that our team is fully equipped to handle all your inquiries, and we are here to assist you whenever you need us.
Customer Testimonial
“The dedicated owner support provided by the Jeep Wave program has truly exceeded my expectations. Whenever I’ve had questions or needed assistance, their team has been available to help me 24/7. The level of customer service I have received is unmatched, and it’s reassuring to know that I have their support whenever I need it.”
– Sarah Johnson, Jeep Wave member since 2020
Join the Jeep Wave program now and experience the convenience of our dedicated owner support and elite customer service.
VIP Treatment and Exclusive Events
As a member of the Jeep Wave program, you can expect to receive preferred treatment at Jeep Brand events held across the country. Whether it’s a thrilling off-road adventure or an exciting product launch, your membership grants you access to these exclusive events organized specifically for program members.
Experience the thrill of being part of an elite community of Jeep enthusiasts as you mingle with like-minded individuals who share your passion for adventure and the open road. Immerse yourself in the Jeep lifestyle, surrounded by the latest models, cutting-edge technology, and the opportunity to connect with fellow Jeep owners.
At these exclusive events, you’ll have the chance to explore the full range of Jeep vehicles, including the iconic Wrangler, versatile Grand Cherokee, adventure-ready Gladiator, and other popular models. Interact with knowledgeable Jeep Brand representatives, participate in thrilling off-road demos, and gain exclusive insights into the world of Jeep.
As a VIP, you’ll enjoy special treatment, including priority access, exclusive test drives, and personalized attention from Jeep experts. Make the most of these opportunities to learn about the latest innovations, accessories, and customization options available for your Jeep.
So come and join us at the next Jeep Brand event and experience the excitement firsthand. Immerse yourself in the spirit of adventure and discover what it truly means to be part of the Jeep community.
OnX Offroad Elite Subscription
As part of the Jeep Wave program, members receive a 6-month subscription to the onX Offroad Elite app, offering a thrilling off-road adventure experience. With access to over 615,000 miles of trails and roads, this subscription allows Jeep owners to plan and explore off-road excursions in their Jeep 4×4 vehicles. Whether you’re a seasoned off-roader or a beginner looking for new trails to conquer, the onX Offroad app provides valuable information and guidance for your off-road explorations.
The onX Offroad Elite app offers a wealth of features to enhance your off-road adventures. From detailed trail maps, including topographic and satellite imagery, to real-time location sharing and weather alerts, you’ll have everything you need to navigate through rugged terrains with confidence. The app also provides trail difficulty ratings, allowing you to choose routes that match your skill level and vehicle capabilities. Additionally, you can discover points of interest, such as scenic viewpoints, campgrounds, and off-road parks, ensuring you make the most of your off-road journey.
With the onX Offroad Elite subscription, you can save and download maps for offline use, ensuring uninterrupted access even in remote areas with limited connectivity. This feature is particularly useful when venturing into remote locations where reliable internet access may not be available. You can rely on the app’s offline capabilities to guide you through your off-road expeditions, no matter how off the beaten path you go.
Whether you’re planning a solo adventure or embarking on an off-road trip with friends and family, the onX Offroad Elite app caters to all types of off-road enthusiasts. With its user-friendly interface and comprehensive trail database, you can easily plan routes, share them with others, and embark on unforgettable off-road experiences.
Key Features of onX Offroad Elite:
- Detailed trail maps: Access topographic and satellite imagery to navigate with precision.
- Real-time location sharing: Stay connected with loved ones on your off-road journeys.
- Offline map downloads: Save maps for offline use, ensuring uninterrupted access in remote areas.
- Weather alerts: Receive up-to-date weather information to make informed decisions.
- Trail difficulty ratings: Choose trails that match your skills and vehicle capabilities.
- Points of interest: Discover scenic viewpoints, campgrounds, and off-road parks along your route.
Experience the ultimate off-road adventure with the onX Offroad Elite app, provided to Jeep Wave members as part of their membership benefits. Explore new trails, conquer challenging terrains, and create memories that will last a lifetime.
How to Sign Up for Jeep Wave
Owners of Jeep Brand vehicles can easily sign up for the Jeep Wave program by following a simple registration process on the Jeep vehicle owner website. To become a member and unlock exclusive benefits, owners should complete the following steps:
- Visit the official Jeep vehicle owner website.
- Navigate to the Jeep Wave section of the website.
- Click on the “Sign Up” or “Register” button.
- Fill out the required personal and vehicle information in the registration form.
- Verify the information provided and submit the registration form.
- Upon successful registration, owners will receive a confirmation email with their Jeep Wave membership details.
Existing members can also access their account page through the same Jeep vehicle owner website. By logging in to their account, members can conveniently manage their membership, track benefits, and stay updated with the latest Jeep Wave offers and events.
Note: The image above showcases the registration page of the Jeep vehicle owner website, where owners can sign up for the Jeep Wave program.
Membership Details and FAQ
To access detailed membership information and find answers to frequently asked questions, Jeep Wave owners can visit the dedicated vehicle owner website. This website provides comprehensive resources and valuable insights into the program’s benefits, eligibility criteria, and much more.
By navigating the site, members can explore the various perks included in their membership, such as maintenance benefits, trip interruption protection, and first-day rental allowance. They can also find information on how to renew their membership or request a refund, ensuring they have a clear understanding of all program details.
In addition to detailed membership information, the vehicle owner website offers a comprehensive FAQ section that covers common inquiries and concerns from Jeep Wave members. This resource provides valuable insights into membership management, how to access the program’s benefits, and any other queries members may have.
Jeep takes pride in keeping its customers informed, and the vehicle owner website is a valuable tool for Jeep Wave members to stay up to date on the latest program details and guidelines. Whether they need clarification on eligibility requirements, specific benefits, or any other aspect of their membership, the website serves as a one-stop destination for all their questions and concerns.
Conclusion
The Jeep Wave Customer Care program offers a comprehensive range of benefits and services designed to provide exceptional support, customer satisfaction, and peace of mind to Jeep Brand vehicle owners. With this program, members can enjoy exclusive perks and convenient access to maintenance services, ensuring their vehicles receive the utmost care.
One of the key advantages of the Jeep Wave Customer Care program is the dedicated 24/7 support available to members. Whether they have a question, need assistance, or require elite customer service, Jeep Wave members have access to representatives who are ready to help at any time.
Additionally, the program’s array of benefits, such as trip interruption protection, first day rental allowance, and an onX Offroad Elite subscription, further enhance the ownership experience. These benefits provide added peace of mind and enable members to explore off-road adventures with confidence.
In summary, the Jeep Wave Customer Care program delivers an unparalleled ownership experience, offering a wide range of benefits, dedicated support, and peace of mind to Jeep Brand vehicle owners. With its exceptional service and commitment to customer satisfaction, the program sets a new standard for elite care in the automotive industry.
FAQ
What is the Jeep Wave program?
The Jeep Wave program offers exclusive benefits and support to Jeep Brand vehicle owners.
Which Jeep Brand vehicles are automatically enrolled in the Jeep Wave program?
Most Jeep Brand vehicles are automatically enrolled in the Jeep Wave program, depending on their model year and trim.
When does the Jeep Wave membership start?
The Jeep Wave membership for eligible vehicle purchases begins on the vehicle’s in-service date.
Can I have multiple Jeep Wave memberships?
Jeep Wave members can have multiple memberships as long as they own qualifying vehicles.
Can I get a refund for my Jeep Wave membership?
Members who purchase a Jeep Wave membership are eligible for a full refund within 60 days of purchase if none of the benefits have been utilized.
Where can I redeem my included oil change and tire rotation services?
Jeep Wave members can redeem their included oil change and tire rotation services at participating authorized FCA US LLC dealerships.
What is trip interruption coverage?
The Jeep Wave program provides trip interruption coverage of up to $1,000 per incident for lodging, meals, and emergency transportation.
Is there a car rental allowance for same-day mechanical repairs?
Jeep Wave members are eligible for a $40 car rental allowance for same-day mechanical repairs or maintenance services.
How can I contact Jeep Wave for support?
Jeep Wave members have access to dedicated representatives who provide 24/7 support. Members can reach out by calling the provided phone number or utilizing the email and live chat options available on their account page.
Do Jeep Wave members get special treatment at Jeep Brand events?
Jeep Wave members receive preferred treatment at Jeep Brand events across the country and have access to exclusive events organized specifically for program members.
What is the onX Offroad Elite subscription?
Jeep Wave members receive a 6-month subscription to onX Offroad Elite, an app that provides access to over 615,000 miles of trails and roads.
How can I sign up for Jeep Wave?
Owners can sign up for Jeep Wave by visiting the Jeep vehicle owner website and completing the registration process.
Where can I find more information about Jeep Wave and its benefits?
For more specific membership details and answers to frequently asked questions, owners can visit the vehicle owner website dedicated to Jeep Wave.
